Refund Policy

These terms and conditions of the Return Policy apply to the relationship between GIMMEHOOP (Store-Gimme-Hoop LLС, 1942 Broadway Suite 314C Boulder CO 80302), hereinafter referred to as A Seller, and all the buyers who order goods on a Seller’s website, including consumers, hereinafter referred to as a Customer. 

Dear Customer, if for any reason you decide to refuse the purchased product, you can do it on the basis of this Refund Policy.

I. REFUNDABLE AND NON-REFUNDABLE GOODS

A Seller undertakes to return goods, both of proper quality and non-conforming in accordance with this Policy, with the exception of perishable goods such as food, flowers, newspapers or magazines. Intimate or sanitary goods, hazardous materials, or flammable liquids or gasses are non-refundable goods too. 

Customized products and discounted products also cannot be returned.  

Custom and bespoke orders are not eligible for a return, refund or cancellation. All the goods that fall into category ‘Framed Art’ shall be considered as such ones. 

II. CANCELLATION OF THE PURCHASE BEFORE A SELLER SHIPS

A Customer is entitled to cancel its order without any penalties. However, when it comes to a custom-designed ‘Framed Art’, a 10% fee will be deducted from a refund to cover the design process. In order to exercise the right to cancel a Customer shall contact a Seller within 1 hour after creating an order for the cancellation to be applied by sending an e-mail on support@gimmehoop.com .

III. RETURN OF CONFORMING GOODS

A Customer is entitled to return or exchange conforming goods for similar products from a Seller if such goods did not fit in shape, dimensions, style or color within 14 days from the day following the day of purchase. 

A Customer is entitled to return conforming goods on condition that items are not used and are of the same condition as when it was received. Goods shall also be in the original packaging and not used. Otherwise, the right to return is not available. 

In order to complete the return process, a Customer promises to provide a receipt or other proof of purchase and photographic evidence that the package was not unpacked. Another way, a Seller is entitled to classify the situation as the ground for refusal in return.

IV. RETURN OF NON-CONFORMING GOODS

A Seller hereby guarantees the proper quality of the goods (conforming goods) within 30 days from the date of purchase. A Seller shall be responsible for the defects of the goods within 30 days unless it proves that they did not arise from its fault or after a Customer has purchased the goods. 

However, all the goods are in stock from this Seller are considered to be creative product as an art object. Hence, due to such specific a Seller draws a Customer’s attention to the fact that its goods are fragile. Hence, a Seller is not liable for the defects of products caused by a Customer’s sloppy handling after delivery. 

A Customer is entitled to return or exchange non-conforming goods, if such the goods have defects in quality. If a Customer is intended to exchange damaged, defective or non-conforming products, it shall contact a Seller. 

A Seller shall return the non-conforming goods if a Customer provides it with the document containing information about the damaged parcel drafted and signed by post service or courier. A Seller needs this document and photos of the parcel for a refund or goods replacement.

V. GENERAL RULES FOR RETURNING GOODS

A Customer is obliged not to sell the purchase back to a Seller before contacting the last one. After the agreement on return conditions with a Seller, a Customer shall ship the goods to Seller’s stock address. However, if a Customer contacts a Seller within 6 hours after delivery, a Seller will be able to arrange with its transport company for free delivery back.

Otherwise, a Customer is responsible for paying for its own shipping costs returning your goods. Shipping costs are non-refundable. If a Customer receives a refund, the cost of return shipping will be deducted from your refund.

A Customer is responsible for the returning postage cost. If a Customer is shipping an item over $24, it should consider using a trackable shipping service or purchasing shipping insurance. In order to get the return number and full refund process a Customer shall contact a Seller. Anyway, a receipt or proof of purchase is needed to complete the return. 

Once Customer’s return is received and inspected, a Seller will send a Customer an email to notify that it has received the returned item. A Seller also undertakes to notify a Customer of the approval or rejection of the refund.  If a Customer is approved, then its refund will be processed, and a credit will automatically be applied to its credit card or original method of payment, within a certain amount of days.

VI. PARTIAL REFUND

A Seller is obliged to grant to a Customer the proportional partial refunds in the following cases:

– Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
– Any item that is returned more than 30 days after delivery.

VII. LATE OR MISSING REFUNDS

If a Customer has not received a refund within a reasonable time, it is recommended firstly to check its bank account again. If it does not work, a Customer shall contact its credit card company, because it may take some time before refund is officially posted. If a Customer has done all this and has not yet received a refund, he undertakes to contact the Seller first.

VIII. MISCELLANEOUS

In the event of any dispute regarding the goods, return of goods and compensation, a Customer is obliged to use the procedure for pre-trial settlement of the dispute and send a Seller a claim in a free form. 

A Customer and a Seller are obliged to act in accordance with the generally recognized principle of good faith. Therefore, the opening of a dispute by a Customer in the payment institution, bypassing communication with a Seller, can be regarded as an abuse of the right or even Fraud and lead to further litigation.

If a Customer violates the provisions of this Policy, a Seller will send it a claim for violation. If a Customer ignores it within a reasonable time, a Seller will submit such a claim to its or Customer court depending on law of conflict laws. 

Depending on where the Customer lives, the time it may take for its exchanged product to reach a Customer, may vary.

For the purposes of the present Policy, all Articles related to communication between the parties fall into sending e-mails. The official Seller’s email address for any issues is support@gimmehoop.com

Store-Gimme-Hoop LLC

1942 Broadway Suite 314C Boulder CO 80302

+17195815166