RETURNS & REFUNDS
We want you to feel confident choosing your piece. The following voluntary return policy applies to eligible purchases from GimmeHoop. It does not limit your statutory consumer rights.
30-DAY RETURNS
You can request a return of an eligible item within 30 calendar days of the date your order is dispatched. Please email support@gimmehoop.com with your order number before the end of this period. Your request must reach us within this window; the return parcel does not need to arrive within those same 30 days.
You may open the package and carefully inspect your piece. For a change-of-mind return, the item must remain unused, unaltered and in its original condition, with all included components.
RETURN SHIPPING & PACKAGING
Return shipping costs for change-of-mind returns are the buyer’s responsibility. Please contact us before sending your return. We will provide the return address and packing instructions.
Please return your piece in its original box, using the original protective inserts and packing materials. The packaging does not need to remain unopened: it must be securely repacked and sealed to protect the frame, backboard, rim and other components during transit.
If the original packaging is damaged or unavailable, please contact us before shipping so we can advise on suitable protective packaging. We recommend a tracked and insured return service so the parcel can be traced and protected during its journey.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective or incorrect, please email us with your order number and photos of the item and packaging. Please keep the packaging while we help resolve the issue. We will arrange an appropriate remedy and any required return at our expense.
REFUNDS
Once your return has been received and inspected, we will notify you and issue any refund due to the original payment method. Your bank or payment provider may require additional time to display the refund.
Original delivery charges are not refundable for voluntary change-of-mind returns, except where applicable law requires otherwise or the return results from an error on our part. This does not authorise deductions from any refund required by law.
EXCLUSIONS FROM OUR VOLUNTARY RETURN POLICY
Personalised, custom-designed and bespoke orders, items in the Framed Art category, and discounted items are excluded from our voluntary change-of-mind return policy. These exclusions do not affect your rights regarding faulty, damaged, incorrect or misdescribed goods, or any cancellation and return rights required by applicable law.
CANCELLATIONS BEFORE DISPATCH
If you need to cancel an order, please contact us within 1 hour of placing it so we can try to stop preparation. For custom-designed Framed Art orders, a 10% design fee may apply to a voluntary cancellation, where permitted by law. Once an order has been dispatched, any voluntary return is handled under the return conditions above. Statutory cancellation rights remain unaffected.
YOUR STATUTORY RIGHTS
Our voluntary return window and packaging conditions do not limit mandatory consumer rights. Where applicable law provides a cancellation period counted from delivery, different refund requirements or remedies for defective goods, those rights take precedence.
CONTACT US
support@gimmehoop.com
Store-Gimme-Hoop LLC
1942 Broadway Suite 314C, Boulder, CO 80302
+17195815166
